Oort

Support

Need a hand with Oort, the native cloud music player? We're a small studio and we read every message — here's how to reach us and answers to the questions we hear most.

Contact us: email support@octetsoftware.com and we'll get back to you, usually within a couple of business days. Telling us your macOS version and which cloud service you're using (Dropbox, OneDrive, iCloud, or local) helps us help you faster.

Common questions

How do I connect my music?

Open Oort and connect the storage you already use — Dropbox, OneDrive, iCloud Drive, or local files. Sign in to your cloud account when prompted and Oort builds a single library from your files. Nothing is uploaded or copied to our servers.

A track won't play or won't stream

This is almost always a connection or sign-in hiccup. Check that you're online, then re-open the cloud account in Oort's settings to refresh its connection. If a specific file won't play, confirm it plays in its source app too — it may be an unsupported or corrupted file.

Tracks, album art, or tags are missing or wrong

Oort reads tags and folder structure from your files. If something looks off, trigger a library re-scan from settings so Oort re-reads your metadata. Cleaning up the tags in your source files will also flow through to Oort.

I bought Oort but it's asking me to buy again

If you reinstalled Oort or set up a new Mac, choose Restore Purchase. As long as you're signed in with the same Apple ID you bought it on, your license comes right back at no extra charge.

How does the trial and purchase work?

Oort is free to try for 14 days with every feature unlocked. After that it's a one-time purchase — no subscription. You keep it forever, including future updates.

Which file formats are supported?

Oort plays the common lossless and lossy formats Apple devices support, including FLAC, ALAC, AAC, and MP3.

I found a bug or have a feature request

We'd love to hear it. Email support@octetsoftware.com with a short description and your macOS version, and we'll take a look.

How do I get a refund?

Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com.

Privacy & terms

See our Privacy Policy and Terms of Service for how Oort handles your data and the terms of use.

Contact

Octet Software
Email: support@octetsoftware.com